At [Your Company Name], we want you to be fully satisfied with your purchase. If for any reason you are not, you have the right to return your order under the following conditions:
Returns
- You may return items within 14 days of delivery.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- To initiate a return, please contact us at drkim@thedrkimexperience.com with your order number and reason for return.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within [7–14 business days].
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) may be deducted.
Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.
Withdrawal Period
- The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you, take physical possession of the goods (or, in the case of services, from the date of the contract).
Exercising Your Right
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email). You may use the template form below, but it is not obligatory.